Neobanking is a new way to do banking. It makes your life easier by combining the features of traditional and digital banking. For example , you can manage your bank account on your phone, including depositing checks and making transfers. Virtual reality and augmented reality are also used as neobanking tools, So what's next for this growing industry?
In this article , We will explore the future of neobanking in relation to customer services, security and fraud prevention, virtual reality (VR) , augmented reality (AR) and more. we'll also highlight some of the most innovative neobanks in the world so you know where to start! the latest technologies and trends and the next big thing in banking!
The next big thing in neobanking is the introduction of virtual reality (VR) and augmented reality (AR) for banking. VR and AR make it possible for you to virtually visit your bank, complete banking transactions and even deposit a check. It's all done through a VR headset or AR - powered mobile device. A company called Mvelopes is leading the way in this new technology with it app that allows you to access your account on your phone when you have their headset on.
Many banks are also adding more customer services representatives. This is because more people are becoming comfortable with neobanking and want to speak with some one before they complete transactions online. The customer service representatives can answer questions about how neobanking works or help customer if theirs's issue with their account. With security become an increasing concern for banks, many are embracing new technology like voice biometrics , one of the most ways to secure accounts from fraudsters today.
There are also new advancements coming in fraud prevention which will help keep neobanks safe from hackers who want to steal money from accounts or change important details about an account so that it doesn't belong the true owner. Banks such as HSBC and UBS have developed artificial intelligence (AI) systems called robotics process automation (RPA) which can take over repetitive tasks such as sifting through thousand of records to look for suspicious activity within a few minutes instead of hours or days .
Customer Services
Customer service is an important part of any business , if a customer has a problem , they'll call for help . With neobanking, the customer service aspect is different and wil continue to evolve in the future.
For example, many companies are already experimenting with chatbots. Chatbots are programs that use artificial intelligence (AI) to answer customer questions automatically. They can do everything from answering basic questions about your account to helping you transfer money between accounts.
Chatbots allow you to have 24/7 customer services without having to hire as many people or keep them on staff at all times. By using chatbots, customer can get answers to their questions immediately and receive support when it's convenient for them- not just when there's human employee sitting at a desk near them.
This means that one days, you could potentially have access to 24/7 customer services without actually needing people behind the scenes at all times.
Security and Fraud Prevention
It's impossible to ignore the threat of security breaches and fraud . With rapid growth of neobanking, it's a serious concern with all the personal data that need to be accessed , stored , and shared .Thankfully, banks are doing their best to keep customer data safe through encryption techniques , two-factor authentication, and other methods .
However, as customer expectations rise, so do the risks , Fortunately, there are new technologies that are their way that can help bank combat fraudsters and cyber criminals , For example - biomatrices has been proven to be an effective way to reduce fraud. By using biometric technology (like fingerprint scanners), you can access your account by scanning your fingerprint instead of inputting a password or PIN code. This increases convenience for customers without compromising safety levels
VR and AR in Neobanks
Virtual reality is a game-changer in neobanks . It can unlock the power of personalized banking by allowing user to explore thier accounts in an immersive way. Imagine being able to walk around your account and see what it would look like in different places! Augmented reality makes this possible by overlaying your account information onto the world around you. This means you'll be able to visualize your finance as if they were actually happening, which gives you a better idea where you stand financially .
VR and AR will also benefit neobanks for security purpose . When someone tries to access an account through VR or AR, they will have to go through a verification process that's more difficult than simply trying to login with a password. This will another level of safety and security because neobank user won't have to worry about someone else accessing their financial information without permission.
Another cool feature VR offer is the ability for people who live on opposite side of the world to interact as if they were in the same room . Imagine meeting up with friends or business partners having to leave your home! The only difference is that instead of being face-to-face, you'll be seeing them on your phone or computer screen from a far.
Payment Method Innovations
Neobanks are on the rise, and one of their most innovative features is their payment method. For example, many neobanks feature an AI assistant that help customer make final decisions. With this kinds of technology, customers are no longer limited to traditional banking hours or banking in person. Neobank also allow payments through mobile wallets, which facilitates the use of cryptocurrency.
One of the newest innovations in neobanking is called "neomoney". This terms refers to digital currencies used for transactions between banks and other financial services providers . Example include Ripple, Steller Lumens , NEM, NEO and others.
Conclusion
The global banking industry is undergoing a digital transformation and customer want more than just a bank account. They want to be able to access their account anywhere, anytime , on any device and they want to be able to do more than just transfer money.
Neobanks are leading the way in this change , with innovative features like AI- powered chatbots , biometric security and contactless payments.
But there's more to it than just what you do - it's how you do it. That's why it's important to offer an excellent customer services experiences and fraud prevention tools that are second to none.
No comments:
Post a Comment